Global Capability Center: (GCC) and Center of Excellence: (CoE) Services

Helping SMEs to start their GCC and CoE journey or Navigate GCC and CoE journey with FECUND Expertise

Small and medium-sized enterprises (SMEs) are navigating an increasingly competitive global market, driving a need for international expansion alongside streamlined operations. Establishing a Global Capability Center (GCC) or Center of Excellence (CoE) in India provides a strategic avenue to achieve these goals. This move unlocks substantial benefits, including significant cost optimization, access to cutting-edge technologies, and a vast pool of highly skilled professionals.

Challenges

Challenges Faced by SME Companies

Cost

Companies can significantly reduce operational costs by leveraging India's lower labor costs and efficient infrastructure.

Talent

India boasts a vast pool of highly skilled talent in various domains, including IT, engineering, finance, and analytics.

Business Continuity

Setting up a GCC in India provides a robust contingency plan, ensuring business operations continue uninterrupted in case of disruptions in other regions.

Market Access

India represents a large and growing market, offering companies the opportunity to tap into a significant consumer base and expand their market presence.

Explore our GCC Services Explore our CoE Services

Our Boutique Approach

Our GCC Setup Process

In-depth Business Analysis: Understand your unique requirements and challenges.
Strategic Planning: Develop a tailored GCC roadmap aligned with your goals.
Talent Acquisition and Onboarding: Build a high-performing team.
Technology Implementation: Set up a robust IT infrastructure.
Process Optimization: Streamline operations and enhance efficiency.
Ongoing Support: Provide continuous monitoring and improvement.

Services

Our GCC Services

In-depth business analysis to identify GCC potential.
Developing a phased implementation roadmap.

Identifying critical roles and skills required for GCC.
Sourcing and recruiting top talent from India.
Comprehensive onboarding and training programs.

Designing and implementing robust IT infrastructure.
Selecting and deploying appropriate technology platforms.
Ensuring data security and compliance.

Identifying and streamlining core business processes.
Implementing automation tools to enhance efficiency.
Developing key performance indicators (KPIs) for GCC.

Developing cost-effective operational models.
Implementing robust financial tracking and reporting.
Identifying opportunities for cost reduction and savings.

Services

Our Value-Added Services

Establishing effective governance structures and processes.
Providing ongoing management and support for GCC operations.
Ensuring alignment with overall business objectives.

Recommending and implementing emerging technologies.
Leveraging AI and automation for process improvement.
Providing ongoing technology support and maintenance.

Developing career growth plans for GCC employees.
Implementing performance management and reward systems.
Building a high-performance culture within the GCC.

Identifying and mitigating potential risks.
Ensuring compliance with relevant regulations and standards.
Developing a robust business continuity plan.

Conducting regular performance assessments.
Identifying areas for improvement and implementing changes.
Ensuring ongoing cost optimization and efficiency gains.

Services

Our CoE Services

Comprehensive CoE Assessment: Evaluate business needs, challenges, and goals to define CoE scope and objectives.
CoE Blueprint Development: Create a tailored CoE roadmap, including organizational structure, roles, responsibilities, and KPIs.
Talent Acquisition and Development: Identify, recruit, and train the right talent for CoE roles.
Technology Selection and Implementation: Choose and implement appropriate technology solutions to support CoE functions.
Process Reengineering: Optimize processes for efficiency, effectiveness, and cost reduction.
Change Management: Facilitate adoption of new processes, technologies, and organizational structures.

CoE Governance: Establish and maintain governance frameworks to ensure CoE alignment with business objectives.
Performance Management: Track and measure CoE performance against KPIs and SLAs.
Continuous Improvement: Identify and implement process and technology enhancements.
Talent Management: Develop and retain CoE talent through training, coaching, and career development.

Digital CoE: Focus on digital transformation initiatives, including automation, AI, and data analytics.
Customer Experience CoE: Enhance customer satisfaction and loyalty through improved customer journeys.
Process Excellence CoE: Drive operational efficiency and cost reduction through process optimization.
Data Analytics CoE: Leverage data to generate insights and drive business decisions.
Risk Management CoE: Mitigate risks and ensure compliance through effective risk management practices.

Benefits

Key Benefits of Partnering with Us

Cost Optimization

Leverage India's cost-effective talent pool to reduce operational expenses significantly.

Implement robust financial management strategies to maximize ROI.

Optimize resource allocation through data-driven insights.

Technology Leverage

Harness the latest technologies to drive efficiency and innovation.

Implement cutting-edge digital solutions tailored to your business.

Build a scalable and future-proof IT system.

India Talent Advantage

Access a vast pool of skilled and cost-effective talent.

Build high-performing teams aligned with your business objectives.

Foster a culture of innovation and continuous learning.

Long-Term Partnership

Become your trusted partner in global expansion.

Provide ongoing support and advisory services.

Committed to your long-term success and provide ongoing support to ensure your GCC/CoE continues to deliver value.

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Experts

Talk to our Experts

By partnering with FECUND, you can gain access to our industry experts who will provide invaluable guidance, support, and strategic direction, ultimately empowering your business to achieve its full potential.

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