OneShield Services

OneShield empowers MGAs and P&C insurers to streamline operations, enhance efficiency, and improve customer experience. By automating policy administration, billing, and claims management, insurers can focus on core competencies. The software’s data management capabilities enable informed decision-making, while advanced analytics optimize pricing and underwriting.

Additionally, OneShield supports regulatory compliance and facilitates integration with other systems, driving overall business growth and profitability. These services are available through flexible deployment options, including cloud-hosted and SaaS models, ensuring scalability, security, and regulatory compliance.

If you are an existing OneShield customer or new exploring OneShield Enterprise or OneShield Market Solution (OMS) team FECUND has a comprehensive service offering across the Core System Lifecycle

Challenges

Key Challenges

Overall, the insurtech industry is experiencing rapid growth but faces significant hurdles that require innovative solutions.

Complex Implementation
Navigating intricate workflows, configurations, and aligning system capabilities with unique business processes.

Usability
Ensuring smooth adoption and maximizing user efficiency through advanced yet user-friendly features.

Talent Shortage
Finding experienced professionals to implement, manage, and optimize OneShield systems effectively.

Customization
Tailoring the platform to meet diverse and evolving business requirements while ensuring seamless performance.

Security
Safeguarding sensitive data and maintaining regulatory compliance in a dynamic, threat-prone digital environment.

Modular Solution
Identifying and integrating the right modules to balance functionality, scalability, and cost-efficiency.

For new customers, FECUND can provide expert guidance in implementing OneShield, optimizing configurations, and ensuring a smooth transition. Our deep understanding of the software can help accelerate time-to-market for new products and processes.

For existing customers, FECUND can help unlock the full potential of OneShield through process optimization, system enhancements, and data analytics. Our expertise can identify areas for improvement, increase efficiency, and drive better business outcomes.

Additionally, FECUND can assist with system upgrades, integrations, and ongoing support to ensure the continued success of your OneShield investment.

We understand each company is unique and so are their service requirements. Based on our experience. Leveraging the strengths of OneShield Enterprise, we propose the following comprehensive service offering:

Our OneShield Services

Implementation and Go-Live

Comprehensive Project Management: Overseeing the entire implementation lifecycle.
Configuration and Customization: Tailoring the system to specific business requirements.
Data Migration and Conversion: Ensuring seamless data transfer.
User Training and Adoption: Empowering users to maximize system utilization.
Go-Live Planning and Execution: Ensuring a smooth transition to the new system.

Upgrades and Enhancements

Upgrade Assessment and Planning: Evaluating upgrade needs and developing a roadmap.
Upgrade Execution and Validation: Implementing upgrades and ensuring system integrity.
System Testing and Validation: Rigorous testing to verify functionality.
User Impact Analysis and Training: Minimizing disruptions and maximizing user adoption.
Post-Upgrade Support: Providing ongoing assistance and troubleshooting.

Application Management and Support

Application Maintenance and Support: Ensuring system uptime and performance.
Incident Management and Resolution: Addressing system issues promptly.
Problem Management and Root Cause Analysis: Identifying and resolving underlying issues.
Change Management: Controlling system modifications and updates.
Service Level Agreement (SLA) Management: Meeting defined service performance targets.

Testing and Quality Assurance

Test Planning and Strategy Development: Creating a comprehensive testing approach.
Test Case Design and Execution: Developing and executing test cases.
Defect Management and Reporting: Tracking and resolving defects.
Performance Testing: Ensuring system performance meets expectations.
Security Testing: Protecting the system and data from vulnerabilities.

Integration Services

Integration Assessment and Planning: Evaluating integration requirements.
System-to-System Integration: Connecting OneShield Enterprise with other systems.
Data Mapping and Transformation: Ensuring data consistency and accuracy.
API Development and Management: Creating and managing application programming interfaces.
Integration Testing: Verifying successful data exchange and system interaction.

Staffing and Talent Services

Skilled Resource Allocation: Providing qualified personnel for project needs.
Project-Based Staffing: Supplying dedicated resources for specific projects.
Resource Management: Overseeing and optimizing resource utilization.
Onsite/Offshore Delivery Models: Offering flexible delivery options.

OneShield Services

Key Challenges